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Extended Thanksgiving & Christmas Returns

To make life easier this Christmas, we are offering an extension to our Returns Policy. Products purchased as Thanksgiving or Christmas gifts may be returned or exchanged from 1st November 2016 up until:

15th January 2017

Please note: any goods ordered after 26th December 2016 are subject to our usual Returns Policy of 30 days after purchase. Returned gifts will only be accepted if unused and personalized gifts are not accepted for exchange or return.

 
CHRISTMAS ORDERS

The latest you can order in the UK for guaranteed delivery before Christmas is 23rd December (on Next Day delivery). For the US, orders should be made no later than 20th December to ensure delivery before Christmas.
TIMESCALES
We use some of the most dependable courier delivery services in the business and have founded strong relationships.  We are able to offer you a range of shipping services, including expedited delivery if required.  Please see a guide below of expected shipping times:

 

America / Canada
2 – 10 days
Rest of the World
Please use our international site
 
NB. We only dispatch Monday - Friday.
COSTS

FREE DELIVERY WHEN YOU SPEND OVER $200

Having organized some extremely competitive shipping rates with our couriers, we can offer you the service you expect. Individual prices are worked out on location, product price and weight. To attain a quote without checking out, simply add your desired product into the shopping basket. Here you can add both location and postcode into the “shipping quote” table and voilà!

RETURNS

We want you to be delighted with your purchase. If you realise on receipt of your chosen product that it is not what you had in mind, simply return it to us within thirty days for either an exchange or refund.

You will find a return slip in the original package you received; please fill this out and include it with your returned item. If you do not include a completed return slip, we may not be in a position to identify you as the sender and this could cause an unnecessary delay to your refund. The address label should be removed and affixed to the outside of your package.

Make sure your item is adequately protected and send it to the following address, using a Signature Confirmation service:
 
Maxwell Scott Bags
280 Madison Avenue
#912 – 9th Floor
New York, NY 10016
 
 

Unfortunately, we cannot refund associated shipping and handling costs.

Please note, embossed items cannot be returned for refund. 

Your refund will be processed via your original payment method within 14 days of us receiving the returned item. Please allow an additional 3-5 days for the refund to appear in your credit or debit card account. Contacting us with a tracking number for your return shipment may expedite the refund process.

 

Returns from outside the U.S. and Canada

 

When returning goods from outside the U.S. or Canada, we ask that you clearly indicate on the customs declaration form or commercial invoice that the contents are returned goods. This way, you will avoid incurring unnecessary additional import taxes or clearance fees.

 

Repairs

 

If your bag needs to be repaired, just email us or give us a call. We will be delighted to put you in touch with our leather repair partners in New York, NY.
TAX, DUTY AND HANDLING
As all our goods are shipped using specialized couriers, the product price includes all sales taxes, duties and importation tax. We pay these fees, so there are no additional fees for you.

 

Often, goods are shipped from our European warehouse. To import leather goods over the value of $800 into the United States, you need to have either an IRS Employer Identification Number (EIN) or, for individuals, a Social Security Number (SSN) on file with U.S. Customs and Border Protection (CBP).

 

If you haven’t imported goods over a certain value before, then you might need to fill out a CBP form. This form will be sent via email or fax by our courier service provider, FedEx. You’ll need to complete this form and send it back via email or fax. Don’t worry - this is standard practice when goods are imported into the United States!

 

Please note: You will never be required to pay ANY additional fees, but you do need to fill out this form if prompted. If you don’t complete the form, there’s a chance that your new product might be delayed or even returned. The form is easy to fill in, and can be downloaded/viewed here. To find out more information from the US Customs website click here. 

 

If you need any help prior to filling out the form or would like to speak to a member of staff with any questions, please don’t hesitate to contact us and we’ll be happy to help.

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