Extended Returns + Free ShippingUntil Jan 19th 2019

Shipping & Returns

Last Shipping Dates Before Christmas Day

In order to ensure that your gift arrives by 24th December in time for Christmas Day, please order before 2pm on 12/19/18 for shipping to the US. 

For the UK, please order before 2pm on 12/21/18. 

For the rest of Europe, order before 2pm on 12/18/18. 

For Australia, please order before 2pm on 12/17/18. 

Extended Christmas Returns

From November 1st 2018, you may return purchased items after Christmas Day until January 15th 2019. Please note that personalized items may not be returned.

Free Shipping Over $150

Spend over $150 and you will receive free standard shipping on your order.

Shipping
The Couriers We Use +

For international shipping, we mainly used the following well-respected couriers:

UPS

FedEx

DPD Local

Royal Mail

Shipping Times & Costs +

For US delivery, here are the main shipping times and costs you can select:

 

 

 

Please note: These are only estimated delivery times and costs and may vary depending on your location, the parcel size and value. To attain a more accurate quote, enter your zip code into the shipping calculator at the checkout. 

 

Track Your Delivery +

We aim to offer seamless and efficient shipping internationally. If you would like to track your order, enter your tracking number into the relevant courier service website:

 

FedEx: https://www.fedex.com/apps/fedextrack/?action=track

UPS: https://www.ups.com/tracking/tracking.html

Royal Mail: https://www.royalmail.com/track-your-item#/

DPD Local: https://www.dpdlocal-online.co.uk/tracking

Taxes & Duties +

In order to ensure that you receive the most accurate pricing, taxes and delivery costs, we recommend that you make sure to select your location from the list of shipping destinations in the top right hand corner.

When exporting goods outside the EU, all appropriate tax and VAT will be removed from the price of the product. Please note: we take no responsibility for any import and duties charges within these countries.

Embossed Items +

If you have selected personalization, your order may take an addition 2-3 days for delivery due to the additional process involved. Our efficient embossing team are always striving to get your embossed items to you as quickly as possible, however.

Returns
Our Returns Policy +

You have 30 days from purchase to return any of your item(s). Please note that items must be returned in the same condition as delivered. Items may not be accepted if they are damaged or not in the same condition. Personalized items are not eligible for return.

To return, fill out the returns form and deliver to:

Maxwell Scott
280 Madison Avenue
#912 – 9th Floor
New York, 10016
U.S.A.

Extended Returns Policy +

During the festive season, we understand that you may want to give your recipients time to return their Christmas gifts if necessary. From 1st November 2018 onward, you may return all purchased items until 15th January 2019. Just follow the same procedure as our normal returns policy.

Repairs +

If you feel that your item needs some TLC, please do not hesitate to contact our customer service team. They will analyse the issue and determine whether it is covered under our 25 year warranty. If it is covered, return your item back to us and our team will keep you informed about its repair progress.

25 Year Warranty +

Each of our handcrafted leather products comes with an industry-leading 25 year warranty. We fully believe that our designs stand the test of time as they are impeccably sourced and built in Italy, the heart of the leather industry. Our warranty does not cover wear and tear, however it does cover issues such as faulty locks, zips or wheels. Depending on the issue, your repair work will take place at our factory in Italy or our head quarters in England. We will strive to repair your item as quickly and efficiently as possible.

Embossed Items +

We cannot accept embossed items for return due to their personalized nature. If you would like to return an item for embossing, we are more than happy to action this for you.

gift wrapping service