Free Personalization & Gift WrapUse Code: Early10

Delivery & Returns

Timescales

Our close partnerships with the most reliable couriers in the business allow us to offer you a range of delivery services, including Saturday and expedited delivery.

Shipping in the U.S. should be expected to take between 2-3 days for express delivery and 5-10 working days for standard delivery.

 

Costs
Free US Delivery when you spend over $150

 

We have organized some extremely competitive rates with our couriers, meaning we can offer you the service you deserve.

Considering product price, weight and location allows us to calculate individual prices. Simply add your desired product into your shopping basket and input both location and postcode in the “shipping quote table”.  Voilà – you have a quote without the hassle of checking out!

All appropriate tax and VAT will be removed from the price of the product when exporting goods outside the UK. Please note that we accept no responsibility for any duties or import charges within these countries.

Repairs

If your product needs a little extra care, just email or call our experienced customer services team, who will be happy to help you. Then simply send the item to the address above and we will aim to get the item back to its former glory as quickly as possible.

Returns Policy

You have 30 days to return your purchased item(s). Personalized items cannot be returned. If you would like to return an item, please fill out the returns form provided, enclose it in your package and return to the following address:

Maxwell Scott Bags

280 Madison Avenue 

#912 – 9th Floor 

New York, 10016 

U.S.A.

Please note: when returning goods from outside the EU, we ask that you clearly indicate on the customs declaration form or commercial invoice that the contents are returned goods and originate from the United Kingdom. This way, you will avoid incurring unnecessary additional import taxes or clearance fees.

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