Frequently Asked Questions

Can I return unwanted items? +

Unwanted items can be returned if it is within 30 days of purchase. All personalized items cannot be returned due to their individual nature. Items should be returned with the returns form filled out and in the same condition as delivery.

Please note if an item has been damaged, we will not accept it as a return.

Return address:

Maxwell Scott
280 Madison Avenue
#912 – 9th Floor
New York, 10016
U.S.A.

 

Please note: returns should be adequately packed. We cannot be held responsible to any damage the item may occur due to insufficient packaging, and we are also not liable for any damage to the item from tears, abrasions or general misuse when in your hands. In these cases, we will not be able to issue a refund.

Exchanges are subject to product availability. Please call customer services on 0870 2424684 to arrange an exchange.

What is your policy for personalized gifts? +

In order to produce truly unique and special gifts, our embossing service is the ideal option. We use a heat embossing method to stamp letters into the grain of our full grain leather to create an item individual to you or your recipient.

Due to the personalized nature of these items, we cannot accept returns. We are, therefore, happy for you to choose personalization at a later date and return your item back to us once you are satisfied that you would like to keep the product.

Is everything in stock? +

Yes, in most cases. If an item is out of stock, you can pre-order it and our customer services team will update you with an estimated delivery date.

Do you have a gift wrap service? +

Our Gift Wrap team are always prepared to create the most beautifully presented gifts for you to give to your loved ones. We use the highest quality wrapping paper and silk ribbon to ensure our wrapping reflects the quality of the gift inside the box.

How can I get in touch with Maxwell-Scott? +

TELEPHONE

917 795 4392
7.30AM – 12.00PM Mon-Fri (EST)

When and where can you deliver my order? +

We offer highly competitive delivery rates around the world and use the most respected courier services. Once placing your order, you will have the opportunity to track your parcel through the courier’s tracking system. Delivery times will vary on location however we always aim to offer a fast and efficient delivery service.

How much does delivery cost?

Our international delivery rates are highly competitive within the industry. We offer a selection of delivery options and the cost will depend on the location, weight and size of the parcel and speed. You can obtain an accurate shipping quote at the checkout by inputting your postcode.

Do you have a gift card service? +

For an effortless approach to gift shopping, our luxury gift card service is the ideal approach. A wonderful surprise for your friends and family, treat them to a gift card for a thoughtful way to treat your loved ones.

You will receive a exquisitely presented gift card to give to the recipient along with a unique code for them to redeem their voucher at the checkout when shopping at Maxwell-Scott online.

Do our products have a warranty?

All our items come with a 25 year warranty as we are incredibly proud of our craftsmanship. If you have an item that is faulty, it is best to contact us directly. From there, we can analyse the issue and have you send the item back to us for repair.

We will undertake any necessary repairs resulting from manufacturing faults on zips, stitching, clasps, linings etc. free of charge (you only pay the cost of postage).

Please note, we cannot be responsible for tears, abrasions or damage from misuse or fair wear and tear. However, we can still repair for a reasonable fee.

My product is damaged, can you help? +

Firstly, we are sorry to hear you have had an issue with your product. Simply call our experienced customer service team on 917 795 4392, who will do there utmost to offer you the most appropriate advice and ultimately a solution to your problem. Alternatively, visit our contact us page to raise a query.

The Basilio Executive Briefcase
The Fiorella Croco Work Bag
How To Contact Us

TELEPHONE

917 795 4392
7.30AM – 12.00PM Mon-Fri (EST)

 

POST

Maxwell Scott
280 Madison Avenue
#912 – 9th Floor
New York, 10016
U.S.A.