Our returns are 60 days as we understand you may need time to consider your purchase. We are also happy for you to call or email us to discuss your return in further detail if you have any particular concerns regarding the returns process.
Worldwide Delivery
We ship all our products worldwide at very competitive rates. Wherever you are in the world, our connections with international couriers ensure that we can ship your order to you efficiently and quickly.
Delivery
Shipping Times
For US Shipping, you may choose from the following shipping options for your order.
Free Shipping- FedEx Economy: 3-5 working days
FedEx - Priority: 1-2 working days
If you have any special delivery requests, please make this clear in the delivery note section during checkout, and our couriers will do their best to carry out your request.
Please note that these timings may vary due to location. We offer incredibly competitive rates internationally as well as in the US. To obtain an estimate without checking out, simply add your desired product to the shopping cart, and select your country from the drop-down menu. Please also note that shipping times are estimated and your order may take longer than this time period to be delivered due to circumstances out of our control.
If you have any concerns about the delivery of your order, please contact customer services via email at info.us@maxwellscottbags.com or telephone at 917 795 4392 (7.00 am - 12.00 am Mon-Fri (EST))..
Order Cut-Off Times
Express shipping option is available in most countries on non-personalized orders placed by 9.30 am EST. It may still be possible for us to dispatch an item with express delivery after 9.30 am EST. For orders placed after the cut-off time, please contact us to assist with your order if urgent delivery is required.
Embossed Items
Personalized items may take 24-48 hours to be prepared prior to dispatch. Therefore if express shipping is selected, the item will be dispatched on this delivery service, after it has had your personalization request applied to the product. If you are concerned about the delivery of your personalized item(s), please contact our friendly customer service team who will help with your inquiry.
How To Track Your Shipment
Once you have received a shipping confirmation email, you can check the progress of your package by visiting the following sites and entering your tracking number:
The 'Grand Total' price displayed includes all sales taxes, duties and importation tax for US and Canada. If you are a US-based customer, there are no additional fees to pay. For shipments outside the US, we will remove all taxes from the basket, and we will not be responsible for any import duties and costs.
The Couriers We Use
We have established close partnerships with the most reliable couriers in the industry. For shipments, we mainly use FedEx, however, we do have the option to also use UPS if this would be your preferred choice of shipping service.
Returns
Our Returns Policy
You have 60 days from receipt of the goods in which to return your purchased item(s). This excludes personalized items which cannot be returned. If you would like to return an item, it's as easy as completing the returns form included in our “returns form” section below, include it with your package, and return the item to the following address:
Maxwell Scott Returns Department 280 Madison Avenue #912 - 9th Floor New York, 10016 U.S.A.
Please do not turn up at our return addresses in person, as these are closed to any visitors.
To aid in the processing of your return, please email your parcel tracking number to info.us@maxwellscottbags.com to let us know your parcel is on its way (this is not essential).
Please note: returns should be adequately packed. We cannot be held responsible for any damage to the item that may occur due to insufficient packaging. We are also not liable for any damage to the item from tears, abrasions or general misuse when in your hands. In these cases, we will not be able to issue a refund. Exchanges are subject to product availability. Please call customer services on 917 795 4392 or email info.us@maxwellscottbags.com to arrange an exchange.
Please note: when returning goods from outside the US, we ask that you clearly indicate on the customs declaration form or commercial invoice, that the contents are returned goods and originate from the UK. This way, you will avoid incurring unnecessary additional import taxes or clearance fees.
Repairs
If your product needs a little TLC and you would like to enquire about our 25-year warranty, in the first instance please email or call our experienced customer services team. Once the item has been returned to our New York office, our team will forward your item to our UK head office. We will aim to get the item back to its former glory as swiftly as possible and will do everything we can to fix the issue on-site in the UK. Depending on the issue, from time to time, we may need to send your item to our expert leather craftsmen in Italy to be restored, but our customer service team will inform you every step of the way about the expected date of return.
25-Year Warranty
Each of our pieces is handcrafted in Italy by skilled artisans using the finest European cowhides. With this, each purchase comes with a 25-year warranty against manufacturing faults so that you have peace of mind every time you purchase. We believe firmly in sourcing the finest materials and craftsmanship, and so our 25-year warranty has always been at the heart of the business. Whilst everyday wear and tear is not covered by the warranty we are happy to quote for any repair or restoration work that may be needed. We can on most occasions restore or resolve any issues for you. We hope that you never need to, but if you do, simply contact our customer services team and we will discuss your requirements with you.
Embossed Items
Due to the personalized nature of embossed items, they cannot be returned. If you would like to return your purchase to us to be embossed at a later date once you are pleased with your choice, please contact our customer services team for details.
Returns Forms
If you would like to arrange a return, you can download a returns form here:
